How Hybrid Automation Can Break Down Business Silos | Wrk - The World's First Integration & Delivery Platform

For many people, coffee breaks are simply an opportunity to discuss last night’s game, or a chance to share upcoming weekend plans. However, from time to time, these chats can become a little more serious. If you’ve recently found yourself in conversations where the words ‘business silos’ and ‘automation’ have come up, then it’s pretty clear that your business has some questions that need answering.

Organizational silos prevent a business from sharing its resources across departments. These barriers can occur for a number of different reasons, but it often boils down to one thing: a lack of collaboration because of divergent workflows and technologies.

These barriers can impact an organization’s efficiency, productivity, and can erode any sense of combined company culture. In short, it’s a pretty bad look. But help is at hand.

Automation provides silo-busting technology that can break down these barriers to create a better workplace for all members of your team.

In this post we will look at the factors that create silos, what impact they can have on your business, and how automation (and more specifically, yours truly at Wrk) can create the perfect setting for greater harmony, efficiency, and ultimately, success.

What are Business Silos?

A silo in business occurs when certain departments or teams don’t share their resources and knowledge with each other. This can happen by accident or intentionally.

These barriers can have multiple consequences for your company—from producing a weak company culture to negatively impacting your business’s productivity and bottom line.

*On farms, silos are useful, but in business they are less so!* Photo credit: Waldemar Brandt

You might be thinking that silos can’t be all that bad if many organizations operate with them, but as Patrick Lencioni rather explicitly points out in his book, Silos, Politics, and Turf Wars, “Silos, and the turf wars they enable, devastate organizations. They waste resources, kill productivity, and hinder the achievement of goals.”

Why do Silos Happen?

Silos occur for a bunch of reasons; be it a multitude of conflicting priorities, a technology barrier between departments, or an ill-prepared remote working environment. When you take a step back to evaluate the how, you see it often boils down to a lack of means for collaboration.

Varying priorities

Departments often have their own mandate, priorities and methodologies; some overlap with others, while some require more support to fill that gap.

Fragmented teams decrease productivity – without proper communication across departments, bottlenecks occur. With misaligned priorities, redundant or repetitive steps are taken and your bottom-line is toast.

Communication and technology barriers

It is often the case that departments and teams within a business have different communication and management styles, sometimes even adopting different technologies. These differences can prevent resources and information from being shared across an organization.

“These barriers can have multiple consequences for your company—from producing a weak company culture to negatively impacting your business’s productivity and bottom line.”

One team might use a tool specific to their role that doesn’t integrate organically with others, while others might share the same tools (here’s looking at you, Asana), but use them in very different ways. Fortune 500 companies reportedly lose an estimated $31.5 billion per year by failing to share knowledge across teams.

A dispersed workforce

Working across different floors can be just as difficult as working across different offices, or remotely.

Now that remote work may be the ‘new normal’ for a lot of businesses, the mission to destroy departmental barriers is all the more important moving forward. Zoom reported that their daily active users jumped from 10 million in December 2019 to over 200 million in March 2020 after the Coronavirus pandemic spread to Europe and North America.

The transition from the in-office 9 to 5 to the home might be the wake-up call organizations need to assess their workplace practices and streamline efficiencies to bust down business silos for good.

Lack of means for collaboration

Collaboration is key to a productive working environment. There’s no arguing a happy office working together is a productive one. Collaboration has been shown to improve productivity by 20-30%, and employees agree it’s a high priority:

41% of customer satisfaction employees say silos degrade the seamless customer experience.
73% of sales teams say collaboration is critical to the overall sales process and a lack of integrated systems linking data sources is holding many businesses back.
70% of IT professionals believe a lack of collaboration and visibility across departments results in inconsistent experiences and reduced productivity.

Organizing and streamlining your collaboration processes using resources like Wrk, can close these gaps across departments, and lead to happier, more productive employees…but more on that later.

So, what steps can your business take to fix these issues? Let’s find out.

Break Down Your Organization’s Silos with Automation.

Automation can take all the tools and resources in each of your departments and integrate them seamlessly, sharing knowledge across departments, and increasing collaboration in one fell swoop. Some companies opt for an ‘automation-only’ approach to business integration while others, like Wrk, prefer a hybrid approach that merges automation with human expertise.

Remove cross-department duplication

Automation allows departments to be on the same page by connecting their assets and streamlining data sources. Doing so, helps your business avoid out-of-date information, and ensures that duplication is a thing of the past.

Lack of data-sharing can lead to a lack of clarity for business. 8 out of 10 marketers say silos prevent them from accurately reporting on campaign performance as they aren’t able to connect the dots between departments like customer success, sales or IT.

Automation can bridge the gaps between different data sources to provide all the necessary departments with the tools they need to report accurately, increase productivity and enhance customer satisfaction.

Ensure shared business goals

Whether your business takes a top-down or bottom-up approach to how it operates, everyone needs to be aligned with the organization’s business goals.

Connecting all your resources using data-sharing workflows not only promotes an environment for collaboration and knowledge sharing, it also enforces the shared business goals of the whole organization.

A hybrid approach to removing business silos

People-focussed automation can reduce departmental friction and enhance productivity. This is good for your company’s cohesion and also reduces the risk of any awkward conversations arising at the Christmas party!

For instance, by automating HR onboarding processes, a business can ensure that its employees are trained properly, are equipped with the tools needed to grow and develop, and are cognizant of the transparent business goals that they are expected to meet. Clarity and transparency lead to trust in an organization – with 58% of employees stating that they are more likely to stay at a company if they had completed a structured onboarding process.

Boost overall collaboration

No matter the size of your organization, collaboration across teams should be a high priority. The removal of silos allows organizations to create a strategic company culture based on openness that brings people together towards a common goal.

Now, what happens when you combine automation with an on-demand human workforce? You get Wrk.

How Wrk can Help

Combining the power of automation with a 24/7 remote Wrkforce, Wrk offers businesses workflows to improve cross-departmental collaboration, enhances customer experience, boosts morale – all of which results in a better-run organization overall.

Wrk can create harmony between your organization’s technology and people by connecting each department in a holistic way. Wrk’s automation also allows your organization to better synthesize tasks using your existing software, like Salesforce or Quickbooks, for example.

We all know that business silos aren’t ideal, but not every business has the capacity or resources to right every wrong immediately. By tackling one silo at a time, Wrk gives businesses the tools to achieve scalable successes without having to engage in a major overhaul of their operations. Businesses can opt to pull from a library of ready-to-use Wrkflows covering common business processes or create their own with an easy-to-use drag-n-drop Wrkflow builder.

“The removal of silos allows organizations to create a strategic company culture based on openness that brings people together towards a common goal.”

Take advantage of unique Wrk Actions™ to match your current business processes, from simple tasks that can easily be automated to utilizing the power of our global Wrkforce to get the job done.

As we’re all adjusting to the ‘new normal,’ automation is a helpful tool that can fill gaps, maximize efficiencies, and alleviate strain on your team. Working remotely doesn’t need to create silos, but rather open up the opportunity for deeper and more meaningful collaboration across departments.

Want to learn more about how Wrk can break down those pesky silos? Get in touch with the team today.

Featured Image Photo Credit: Miguel Bernardo