WRKFLOW TEMPLATE Customer Retention & Growth A business grows with its customer-base. Let Wrk help automate your customer retention and growth. From proactive customer support and feedback to sentiment analysis, we automate customer retention so that you can focus on acquiring new customers. Trigger Start Wrkflow at 8am the first Monday of every month Send Send NPS survey to current clients via SurveyMonkey NPS <2 Call Call client following ‘Low NPS Script’ to determine areas for improvement Add Log client response in CRM NPS >2 Call Call client following ‘High NPS Script’ to ask for an online review or referral Add Add review or referral note to CRM How this Wrkflow will help you Data-Driven Improvements Deploy this Wrkflow to gain crucial information on customer opinions, so you can make informed chocies when updating or improving your product. Tailored Customer Support Automating customer retention means your team can take the time to tailor their approaches to Customer Support, so you can retain clients with diverse needs. Client-Focused Strategy Proactive customer support and proper sentiment analysis mean your Customer Success strategy always puts people first. Did you know? Wrk is proven to reduce cost per process by an average of 20% and reduce delivery time by 65%.