Trigger

Start Wrkflow when a new ticket for password reset is added to ServiceNow

Wrk

Review

Verify if password reset requests exceed 3x

Wrk
< 3x

Generate

Generate new temporary credentials

Wrk

Send

Send email with temporary credentials in Microsoft Outlook

Wrk
> 3x

Add

Create ServiceNow security escalation ticket

Wrk

Add

Update original ticket on ServiceNow

Wrk

How this Wrkflow will help you

Reprioritize IT Tasks

Automate simple jobs like password resets to free up your IT Team's time, allowing them to focus on more complex tasks.

Increase Productivity

Deploy this Wrkflow to limit time spent waiting on IT to answer password reset requests, so your team can get back to what they do best.

Empower Your Team

Automate password resets, so your non-tech employees don't feel as dependent on IT for run-of-the-mill tech tasks.