WRKFLOW TEMPLATE Review Management & Responding The conversation extends well beyond your brand. Users are reviewing your business on multiple platforms, and managing those reviews is costly and time-consuming. Wrk can help your customer support team automate managing and responding to those reviews. Trigger Start Wrkflow when a new review is added to Google My Business Review Classify review by categories (including sentiment, location, topic, urgency) Add Create Zendesk ticket for all reviews flagged as "Urgent" Generate Write custom response based on client template for all 'Urgent' reviews Add Publish response to review on Google My Business How this Wrkflow will help you Strengthen Customer Relationships With this Wrkflow, react to and respond quickly to reviews, so your customers — and potential future customers — know you care. Mitigate Negative Feedback With our human Wrkforce providing nuanced and helpful responses to complex reviews, your customers can feel attended to when their experiences were less than perfect. Improve Customer Support Save time responding to reviews with this Wrkflow, so your Customer Experience team can identify opportunities for improvement and construct new approaches.