Trigger

Start Wrkflow when a new review is added to Google My Business

Wrk

Review

Classify review by categories (including sentiment, location, topic, urgency)

Wrk

Add

Create Zendesk ticket for all reviews flagged as "Urgent"

Wrk

Generate

Write custom response based on client template for all 'Urgent' reviews

Wrk

Add

Publish response to review on Google My Business

Wrk

How this Wrkflow will help you

Strengthen Customer Relationships

With this Wrkflow, react to and respond quickly to reviews, so your customers — and potential future customers — know you care.

Mitigate Negative Feedback

With our human Wrkforce providing nuanced and helpful responses to complex reviews, your customers can feel attended to when their experiences were less than perfect.

Improve Customer Support

Save time responding to reviews with this Wrkflow, so your Customer Experience team can identify opportunities for improvement and construct new approaches.