Trigger

Start Wrkflow when a new ticket is added to Zendesk

Wrk

Review

Classify issue based on predetermined categories

Wrk

Search

Search ServiceNow Knowledge Base to identify solutions to problem

Wrk

Review

Select optimal internal routing based on possible solutions

Wrk

Send

Send follow up message to Customer Support Administrator if issue is not resolved before acceptable threshold

Wrk

How this Wrkflow will help you

Resolve Issues Faster

It goes without saying that proper ticket routing leads to resolving issues faster. Don't keep your customers waiting while you decide who will address which issues.

Prevent Problems Snowballing

A customer submitting a customer support ticket may already be feeling frustrated. With this Wrkflow, prevent easily resolved issues from turning into bigger customer satisfaction dilemmas.

Optimize Team Efficiency

With customer support tickets being properly routed via automation, your teams can stay focused on the issues they know how to solve.

Did you know?

Wrk is proven to reduce cost per process by an average of 20% and reduce delivery time by 65%.